Debugging self-help using debugLevel

In CONFIG.ASP you'll see debugLevel = 0. Increase this value to 1 and see what error message you get. Then do the same for a value of 2 and 3. Each time seeing the error message you get. This gives you more detailed error messages and by this stage you may already see what the error is.

This function is not included in this version of jmail.

Error: -2147418113
Description: This function is not included in this version of jmail.

You have the wrong version of JMail installed. You need either the PRO version or a PERSONAL version which was free before May 15th 2002 or any Version 4.2 or 4.1 - The current FREE version will NOT work.

Server.CreateObject Failed

Server object error 'ASP 0177 : 800401f3'
Server.CreateObject Failed
/inbox.asp, line xxx

JMail hasn't been installed on your system or it is the wrong version. JMailbox requires JMail Pro version 4.x (or an earlier Version 4.x Personal).

Permission denied

Microsoft VBScript runtime error '800a0046'
Permission denied
/login.asp, line xx

You do not have proper write permissions set for your webspace. Contact your webhost to set the proper permissions. If this is not possible, a work-around is to comment out the relevant lines - but really you should get a better webhost.

Path not found

Microsoft VBScript runtime error '800a004c'
Path not found
/inbox.asp, line xx

This used to be a problem with older versions of JMailbox if RootFolder was set to the wrong value in config.asp - RootFolder is no longer used in newer versions of JMailbox. Please upgrade.

The message was undeliverable

The message was undeliverable.
All servers failed to receive the message.

Most probably you have not set MySMTP to a valid SMTP server address. You should contact your webhost to see what SMTP settings they require for sending emails from their servers.

HTTP Error 403 - Forbidden

HTTP Error 403 - Forbidden
HTTP 403.1 Forbidden: Execute Access Forbidden
- happens when you are trying to download attachments.

This is a problem when converting some usernames to foldernames - the server doesn't like the derived foldername. This problem was solved in version 0.8.2 - please download the latest version

POP lock busy error

Pop lock busy. Is another session active?
- happens when you are trying to delete messages.

When you retrieve your mail, your mailserver places your mailbox contents in a temporary file to allow mail to continue to be delivered to your mailbox while you're retrieving the mail. If your mailserver thinks you are still connected the temporary file is not deleted by the server which prevents any further action. If your mailserver behaves in this way you will not be able to delete a message immediately after you have downloaded it.